Trade Chenix 13X Trading App - Empowered by Trade30 Chenix (3000)

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Frequently Asked Questions
Why is personal information needed for account verification?
It is essential to collect specific documentation to validate each account's adherence to regulatory standards. This process helps prevent fraud and identity theft, ensuring your information remains completely confidential. You can choose to upload your documents securely through our website or send them to us via email at info@tradechenix.co. For additional details on our verification procedures, click here.
What documents are required to complete the verification process on Trade Chenix 13X?
To initiate trading and facilitate withdrawals, the below-listed documents are required:
A clear scan or photo of a government-issued ID (like an ID card, passport).
A recent proof of residence (for instance, utility bill, phone bill, or bank statement).
Remember to provide images or scans of both sides of your card when you are depositing into your account via a credit card.
Uncover more information about our verification requirements here.
What should be shown on my government-issued ID card?
Your government-issued ID must be clear and legible, showing your full name, ID numbers, photo, and expiration date. Ensure that the ID is currently valid and won't expire within the next three months.
What specific details are required on my residential proof (utility bill)?
The paperwork verifying your residential address should clearly display your name, address, date of the bill, and the details of the issuing authority. The date should not exceed six months prior.
What kinds of ID are acknowledged as valid government-issued IDs?
Government-issued IDs that are acceptable include:
Passport (for all nationalities)
National ID card (for all nationalities)
What documents can be used as valid proof of residence?
Acceptable documents for residential proof include:
- Landline phone bill
- Home internet bill
- Water bill
- Electricity bill or voucher
- Gas bill
- Bank statement with full address
What is involved in an investor questionnaire?
As per our regulatory obligations, we ask our clients to complete a brief investor questionnaire. This allows us to assess your financial savvy, skills, and experience, aiding us in tailoring your trading experience and offering appropriate support.
What qualifications does someone need to become a professional client?
A customer of professional status has the understanding and expertise required to make enlightened investment choices and grasp the associated dangers.
What makes up a retail client?
A person who fails to satisfy the requirements for being a professional client or eligible counterparty is known as a retail client. The highest level of protection is provided to retail clients.
Why was my account put on hold because of inadequate verification?
If the verification process is not completed within the given deadline, your account will be suspended as per regulatory guidelines. It is our duty to follow these regulatory norms. Upon receiving and approving the necessary documents, your account will be reactivated. For more details regarding verification, click here.
Banking FAQs
What currencies can I use in my Trade Chenix 13X account?
Starting a trading account with Trade Chenix 13X doesn't require an initial deposit. However, to begin trading and gain full access to our educational resources and premium services, your account should be funded with at least $250.00.
Which deposit methods are available?
Different techniques like major credit cards, e-payment systems, and bank transfers are viable options to deposit money into your trading account.
Do I need to make a deposit to establish an account?
Initiating your trading account doesn't demand any deposit. To commence trading and take advantage of our extensive educational resources and professional services, a required minimum deposit of $250.00 is needed.
What is the minimum withdrawal amount?
For credit/debit cards and e-wallets, a withdrawal requires a minimum of $50.00, and for wire transfers, it requires $100.00.
How long does it take to process a withdrawal request?
Processing withdrawal requests typically takes about 3 to 5 business days. The time required for the funds to appear in your bank account can vary, as it requires processing from your credit card provider and bank.
How can I withdraw money from my account?
To withdraw funds, log into your account, go to the trading platform, click on your profile name, and select 'Withdrawal.' Enter the amount you wish to withdraw (at least $100 for wire transfers and $50 for other methods), then confirm by selecting 'Withdraw.' You will be contacted to complete the transaction. After the process, the funds will usually be available within a span of 3-5 business days.
Which payment methods can be used for withdrawals?
The initial payment method you utilized for your deposit is the same one used for reimbursements. For example, if you made your deposit using a Mastercard, your initial withdrawal amount (up to the amount deposited) will be refunded to that same Mastercard. Any additional earnings can be withdrawn using a payment method of your preference from the ones we accommodate.
What are the expenses associated with trading platforms?
There is a substantial disparity in fee structures across platforms, possibly including spreads, commissions, withdrawals, inactivity, and overnight financing fees. Before registering, it's crucial to scrutinize a platform's fee arrangement to understand the full trading cost.
Trade Chenix 13X guarantees openness, with no hidden fees or commissions. You'll be completely aware when choosing an account plan.
Are my profits liable to taxation?
Your tax obligations are governed by your home country's tax laws. Trade Chenix 13X is not responsible for any tax duties. It is your responsibility to understand your tax requirements, accurately report your transactions and earnings, and pay any necessary taxes.
Questions Frequently Asked About Trading Basics
What is involved in a demo account, and how is it used?
An opportunity to practice trading with virtual funds is provided by a demo account, removing the risk of actual money loss. This is a superb method to familiarize yourself with the platform's features and hone your trading strategies before transitioning to a live account.
What types of assets are exchangeable on a platform?
A multitude of trading platforms provide users with the chance to trade a wide range of assets, including stocks, Forex, commodities, indices, and CFDs (Contracts for Difference). The assortment of assets available may vary across different platforms. Explore more than 1,000 asset variations with Trade Chenix 13X.
What does the term investment amounts signify?
Your individual trading strategy tailors and adjusts the amounts invested in trades. These affect the possible return on investment and payout percentages, allowing you to make modifications based on your preferences and current market conditions.
What do fundamental financial assets involve?
Your trade's value originates from underlying financial assets. These include stocks, commodities, indices, and currency pairs. Despite not directly owning these assets, their value corresponds with the market price at your trade time. Significant classifications of these assets are:
– Stocks like Apple, Nvidia, Facebook
– Indices such as DAX30, Dow Jones, NASDAQ
– Forex combinations like USD/EUR, USD/GBP, EUR/CHF
– Tradable goods: wheat, coffee, oil, gold
What do the shown prices/rates represent?
The displayed expenses reflect the live bid and ask prices of the underlying assets. These prices signify the average rates observed on global financial markets, updated based on information from various sources.
What does the color variation of ask and bid rates signify?
The change in the current price compared to the prior rate is signified by the colors of the bid and ask prices. A price increase is typically shown in green, while a decrease is denoted by red.
What is the operation of trade signals?
Trading signals serve as alerts or recommendations pinpointing the best times to buy or sell an asset, directed by various market indicators. These signals can be generated by experienced traders or automated trading platforms like Trade Chenix 13X, Trade30 Chenix, Trade 3000 Chenix. Nonetheless, they only offer guidance and advice, they don't guarantee a successful deal. In the end, it's your decision to accept or reject this counsel in a specific context.
Why can't I execute a trade?
If you lack sufficient funds for a transaction, you won't be able to create the position. Please check your trading account balance to ensure you have the necessary margin.
What are the limits for trading volumes?
The minimum and maximum limits for trading amounts vary depending on the asset class, the type of your account, and the margin available. These limits are set to accommodate different trading strategies and account setups.
Where can one find the trading hours for assets?
In the Asset Index, you have the opportunity to find out about trading hours, expiry times, and other relevant information.
What is the meaning of order execution?
Order execution refers to the procedure of positioning and finalizing your trade request. Because market values are prone to change, some requests may not be carried out as expected. The order execution tool connects your trade to the markets, determines the execution rate of the trade, and ensures your request aligns with the existing market conditions.
Is trading on trading platforms secure?
Reliable trading platforms utilize advanced security techniques such as SSL encryption, two-factor authentication (2FA), and independent accounts to protect users' monetary assets and private information. Always ascertain the security measures and regulatory compliance of the platform. At Trade Chenix 13X, your personal details' security and trading results are our top priority.
Commonly Asked Questions (General)
What is the definition of a trading platform?
A trading platform is a software application that traders use to carry out trades, manage market activity, and operate their trading accounts. Platforms such as Trade Chenix 13X usually offer a range of features including live quotes, charting tools, news feeds, and other resources to support trading.
How can I choose the best trading platform?
When choosing a trading platform, consider factors like the user interface, available trading instruments, fees and commissions, regulatory status, security features, customer support, and availability of educational resources. Comparing reviews and ratings from other users can also prove useful.
Can I use a trading platform on my mobile device?
Most modern trading platforms indeed offer mobile applications for both Android and iOS devices, thus allowing traders to manage their accounts and conduct trades from any location. With Trade Chenix 13X, you can trade from the device of your preference.
What kind of client support is offered?
Many trading platforms extend customer assistance through various means, including live chat, email, and phone. Certain platforms deliver round-the-clock support in various languages to cater to users globally. The Trade Chenix 13X platform is a stellar example of these platforms.
Questions Frequently Asked about Learning
Are there educational resources available on trading platforms?
Many trading platforms offer learning resources, including video tutorials, webinars, e-books, articles, and demo accounts. These resources are designed to help traders improve their knowledge and trading skills. We will provide you with an extensive Learning Center, which is useful even for beginner traders.